Privacy Policy
Effective Date: 2026
House of Hope Home Healthcare LLC
At House of Hope Home Healthcare LLC, we are committed to protecting the privacy and confidentiality of our clients, employees, and website visitors. This Privacy Policy explains how we collect, use, protect, and disclose your information.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Mailing address
- Date of birth
- Emergency contact information
Health Information
If you become a client, we may collect protected health information (PHI) necessary to provide care services.
Employment Information
If applying for employment, we may collect:
- Work history
- Certifications/licenses
- Background check information
- References
Website Usage Information
- IP address
- Browser type
- Pages visited
- Cookies and tracking data
2. How We Use Your Information
We use collected information to:
- Provide home healthcare services
- Communicate regarding care or employment
- Process applications
- Improve our website and services
- Comply with legal and regulatory requirements
3. HIPAA Compliance
We respect and protect all Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Client medical information is kept confidential and is only shared:
- With authorized healthcare professionals
- As required by law
- With written client authorization
4. How We Protect Your Information
We implement administrative, technical, and physical safeguards including:
- Secure electronic record systems
- Password-protected databases
- Encrypted communications (when applicable)
- Restricted employee access
- Locked file storage for physical documents
5. Sharing of Information
We do not sell, rent, or trade personal information.
Information may only be shared with:
- Healthcare providers involved in care
- Insurance companies (if applicable)
- Government agencies when required by law
6. Cookies & Website Tracking
Our website may use cookies to improve user experience and track website performance. Users may disable cookies through their browser settings.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request limitations on certain disclosures
- Withdraw consent (where applicable)
8. Data Retention
We retain records in accordance with state and federal regulations for healthcare providers.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.